Shipping Policy

Last updated: 11/11/2025

Order Processing

• Orders are typically processed within 1-2 business days after payment confirmation (excluding weekends and holidays).
• If your order is placed on a weekend or holiday, processing will begin the next business day.
• We will send you a notification when your order is shipped, including tracking information (if applicable).

Shipping Methods & Estimated Delivery Times

We offer shipping both domestically (within Pakistan) and internationally. Delivery times are estimates and may vary due to customs, weather, or logistic delays.

• Domestic shipping (Pakistan):
  • Standard shipping: ~ 3-5 business days after dispatch.
  • Expedited shipping (if available): ~ 1-2 business days after dispatch.
• International shipping:
  • Standard international shipping: ~ 7-21 business days, depending on destination country.
  • Please note: customs duties, import taxes or fees in the destination country may cause additional delay and are the responsibility of the recipient.

Shipping Fees

Shipping fees are calculated at checkout based on your shipping address, the weight or volume of your package and chosen delivery method.
• Domestic: Flat or variable fee (depending on your preference) – ensure the checkout clearly shows the cost.
• International: Calculated based on destination zone and courier charges.
• Free shipping offer (if any): If you offer free shipping for orders above a certain amount, list the threshold here.

Shipment Tracking

Once your order has shipped, you will receive an email with your tracking number (if available).
You can track your package via the courier’s website. If tracking isn’t available for your destination, we’ll provide the best alternative information we can.

Customs, Duties & Import Taxes

For international orders, you may be subject to import duties, taxes or other charges once your package reaches your country. These charges are not included in the item price or shipping cost and are the sole responsibility of the recipient. Please check with your country’s customs office for more information.

Address Changes & Undeliverable Packages

• Please ensure your shipping address is complete and accurate when placing your order.
• If you need to change your address after placing the order, contact us as soon as possible at [Insert contact email] and we will do our best to update it.
• If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any additional shipping charges to reship the package.

Lost, Damaged or Delayed Shipments

• If your package is lost or significantly delayed, please contact us at [Insert contact email] within 30 days of dispatch.
• For damaged packages, keep all packaging and contents, and send us photos of the damage and your order number so we can assess and file a claim with the courier.
• We are not responsible for delays caused by customs, natural disasters or other carriers’ issues beyond our control