Return Policy
At TrendsByTwin, we want you to love what you buy. If for any reason you’re not completely satisfied with your purchase, we offer a 10‑day return policy from the date of delivery.
- Returns must be unused, in their original condition, with all tags and packaging intact.
- To initiate a return, please contact our Customer Support at [insert email/contact link] with your order number and reason for return.
- Once your return is received and inspected, we will notify you of its approval or rejection.
- If approved, we will issue a full refund to your original method of payment within 5‑7 business days.
- Please note: Shipping & handling fees are non‑refundable unless the return is a result of our error (for example: wrong item shipped, defective product).
- We reserve the right to deny a return if the item shows signs of wear, damage, or alteration beyond normal inspection.
Shipping Fees & Free Shipping
We believe shopping should be easy and transparent, so here’s how our shipping works:
- For all orders under $150, a flat shipping fee of $10 applies.
- For orders of $150 or more, shipping is FREE — no codes needed, automatically applied at checkout.
- Please allow 1‑2 business days for order processing, then shipping time as indicated at checkout.
- If your order is delayed due to unforeseen circumstances, we will keep you updated via email or SMS.
Important Notes
- Return shipping is the responsibility of the customer, unless we shipped the wrong item or the item is defective. We recommend using a trackable shipping service, as we cannot assume liability for items lost in transit.
- Refunds will appear on your statement depending on your bank or card issuer’s processing times.
- If you received the wrong item or a defective product, please contact us immediately so we can resolve it promptly.
- This policy applies only to purchases made directly through TrendsByTwin.com. Items purchased from third‑party retailers may be subject to different terms.
- We reserve the right to modify this policy at any time; any changes will be posted to this page.
Thank you for choosing TrendsByTwin. We value your trust and support, and we’re committed to ensuring you have a delightful shopping experience.